Our services
- Ad-hoc software development
We offer a full range of the ad-hoc software development needed to deliver a successful implementation and integration of the final IT solution which include:
- Business needs analysis
- Task specification
- Software development
- Test running
- Implementation
- User manual development
- Training
- IT system support
We also offer a full range of the IT support of the customers’ existing IT systems comprising of:
- Dealing with the users’ enquires (reception, registration and progress monitoring)
- Consultation on the IT system functioning
- IT system diagnostics and dealing with the software malfunctions
- New functions development and software update
- User manual documentation update
is the world leader in the field of software development for contact centers. More than 10 000 companies from more than 100 countries of the world use the Genesys platform to form long-term relationships with customers.